Contents

1. Introduction

2. I. Book

   1. 1. Chapter 1: Effective Business Communication

   2. 2. Chapter 2: Delivering Your Message

   3. 3. Chapter 3: Understanding Your Audience

   4. 4. Chapter 4: Effective Business Writing

   5. 5. Chapter 5: Writing Preparation

   6. 6. Chapter 6: Writing

   7. 7. Chapter 7: Revising and Presenting Your Writing

   8. 8. Chapter 8: Feedback in the Writing Process

   9. 9. Chapter 9: Business Writing in Action

   10. 10. Chapter 10: Developing Business Presentations

   11. 11. Chapter 11: Nonverbal Delivery

   12. 12. Chapter 12: Organization and Outlines

   13. 13. Chapter 13: Presentations to Inform

   14. 14. Chapter 14: Presentations to Persuade

   15. 15. Chapter 15: Business Presentations in Action

   16. 16. Chapter 16: Intrapersonal and Interpersonal Business Communication

   17. 17. Chapter 17: Negative News and Crisis Communication

   18. 18. Chapter 18: Intercultural and International Business Communication

   19. 19. Chapter 19: Group Communication, Teamwork, and Leadership

   20. 20. Chapter 20: Business Communication and Artificial Intelligence

3. Glossary